- Can orders be shipped to US territories and international destinations?
In most cases, Sugar Plum Chocolates is able to ship your order to US territories and international destinations. However, in some cases we may be unable to. For more information and assistance with placing your order please contact our customer service department at (800) 447-8427.
- How are delivery charges calculated?
We offer free ground delivery on all orders over $50 and $6 ground shipping on any orders totaling $50 or less.
- How long will it take to process my order?
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Please note that orders received after 2pm will be processed the following day. 2pm is our shipping cut off deadline.
- Can I get my order delivered on Saturday?
To inquire about a Saturday delivery in your area please contact our customer service department at (800) 447-8427.
- Do you ship to PO, APO, AD and FPO boxes?
No, we are sorry but we cannot deliver chocolate to PO Boxes.
- What gift options are available during shipping of my Sugar Plum Chocolates order?
Sugar Plum Chocolates offers the ability to ship your order as gifts. When you choose to send your order to an address other than your billing address, Sugar Plum will only include your personalized message, no pricing information will be included.
- What is the summer shipping policy?
Our handmade chocolates are sensitive to temperatures above 75˚ F. As a result, we reserve the right to upgrade your shipping to OVERNIGHT if the departure and/or destination temperature is 75˚ F or above. Please be aware that an $8.00 ice surcharge (reusable ice packs!) will be added to your order. However, this charge will not appear on your shopping cart statement. These orders will only ship Monday’s through Thursday’s to avoid weekend transit. If the recipient of the package is not at home when delivered, our carriers will leave the package at your doorstep. Sugar Plum cannot be responsible for damage if you (or the recipient of the product) are not present at the time of delivery and the damage occurs as a result of the delay in claiming the package.