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FAQ

Shopping Online

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Promotional codes or coupon codes are codes that provide discounts or special offers when you type the code into the box labeled “coupon code” at the checkout.

- Each code is valid for a limited time and expires on the date specified in the offer.
- Promotional codes may not be combined with any other discounts and promotional offers
- Promotional codes may be used only once.
- Offer cannot be applied to previous purchases
- Promotional offers are not for resale and are not able to be redeemed for cash value.
- Promotional discounts are not applicable to sale items, gift certificates, tax or shipping and handling charges.
- If there is a minimum order quantity specified, that amount must be met before sales tax and shipping charges.
- Other restrictions may apply.

If you provide your email address when placing your order, Sugar Plum Chocolates will send you a confirmation email within 24 hours.

Please contact our customer service department at (800) 44-SUGAR (447-8427)

Shipping / Returns

In most cases, Sugar Plum Chocolates is able to ship your order to US territories and international destinations. However, in some cases we may be unable to. For more information and assistance with placing your order please contact our customer service department at (800) 447-8427.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Please note that orders received after 2pm will be processed the following day. 2pm is our shipping cut off deadline.

For standard shipping your order will arrive within 2-7 business days.

Overnight delivery will arrive the next business day as long as your order has been placed by 2pm Eastern Standard Time.

To inquire about a Saturday delivery in your area please contact our customer service department at (800) 447-8427.

Yes, we will ship to military bases using an APO or FPO address.

No, we do not ship to PO boxes.

Sugar Plum Chocolates offers the ability to ship your order as gifts. When you choose to send your order to an address other than your billing address, Sugar Plum will only include your personalized message, no pricing information will be included.

Our handmade chocolates are sensitive to temperatures above 75˚ F. As a result, we reserve the right to upgrade your shipping to OVERNIGHT if the departure and/or destination temperature is 75˚ F or above. Please be aware that an $8.00 ice surcharge (reusable ice packs!) will be added to your order. However, this charge will not appear on your shopping cart statement. These orders will only ship Monday’s through Thursday’s to avoid weekend transit. If the recipient of the package is not at home when delivered, our carriers will leave the package at your doorstep. Sugar Plum cannot be responsible for damage if you (or the recipient of the product) are not present at the time of delivery and the damage occurs as a result of the delay in claiming the package.

Due to the food-based nature of our products, Sugar Plum does not accept any returns of our products; all sales are final.

Products

All of our products are manufactured in a facility that may also contain tree nuts, peanuts and soy.

All of our chocolate has a 12 month shelf life.

Some of our products are Kosher Certified. If a product is Kosher it will have the Kosher label

If stored under the proper conditions, our products will retain their freshness for months. The most favorable storage temperature for our chocolate products is between 60 and 68 degrees Fahrenheit. The product should also be stored in a cool and dry place.

Sugar Plum can create favor boxes and personalized gifts for most any occasion. Please contact our support team at csr@sugar-plum.com.

Safety, Security and Privacy

Yes! Our entire online ordering process uses secure socket layer (SSL) encryption.

Absolutely not. Sugar Plum Chocolates respects our customer’s privacy and does not share your personal information with any third parties.

Other

Please contact us at570-288-0559

Unfortunately, due to company policies and for liability reasons, we do not offer tours to the public.