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F.A.Q.

Shopping Online

How can I make a change or cancel my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

What forms of payment are accepted for online purchases?

For your convenience, Sugar Plum Chocolates accepts Visa, MasterCard, American Express, Discover Card and Paypal for online purchases.

What is a promotional code?

Promotional codes or coupon codes are codes that provide discounts or special offers when you type the code into the box labeled “coupon code” at the checkout.

  • Each code is valid for a limited time and expires on the date specified in the offer.
  • Promotional codes may not be combined with any other discounts and promotional offers
  • Promotional codes may be used only once.
  • Offer cannot be applied to previous purchases
  • Promotional offers are not for resale and are not able to be redeemed for cash value.
  • Promotional discounts are not applicable to sale items, gift certificates, tax or shipping and handling charges.
  • If there is a minimum order quantity specified, that amount must be met before sales tax and shipping charges.
  • Other restrictions may apply.

Will Sugar Plum Chocolates confirm my online order?

If you provide your email address when placing your order, Sugar Plum Chocolates will send you a confirmation email within 24 hours.

My order never arrived/Missing item

Please contact our customer service department at (800) 44-SUGAR (447-8427)

 

Shipping / Returns

Can orders be shipped to US territories and international destinations?

In most cases, Sugar Plum Chocolates is able to ship your order to US territories and international destinations. However, in some cases we may be unable to. For more information and assistance with placing your order please contact our customer service department at (800) 447-8427.

How are delivery charges calculated?

Delivery charges are calculated by weight and location.

How long will it take to process my order?

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Please note that orders received after 2pm will be processed the following day. 2pm is our shipping cut off deadline.

When will my order arrive?

For standard shipping your order will arrive within 2-5 business days.

Overnight delivery will arrive the next business day as long as your order has been placed by 2pm Eastern Standard Time.

Can I get my order delivered on Saturday?

To inquire about a Saturday delivery in your area please contact our customer service department at (800) 447-8427.

Do you ship to PO, APO, AD and FPO boxes?

No, we are sorry but we cannot deliver chocolate to PO Boxes.

What gift options are available during shipping of my Sugar Plum Chocolates order?

Sugar Plum Chocolates offers the ability to ship your order as gifts. When you choose to send your order to an address other than your billing address, Sugar Plum will only include your personalized message, no pricing information will be included.

What is the summer shipping policy?

Our handmade chocolates are sensitive to temperatures above 75˚ F. As a result, we reserve the right to upgrade your shipping to OVERNIGHT if the departure and/or destination temperature is 75˚ F or above. Please be aware that an $8.00 ice surcharge (reusable ice packs!) will be added to your order. However, this charge will not appear on your shopping cart statement. These orders will only ship Monday’s through Thursday’s to avoid weekend transit. If the recipient of the package is not at home when delivered, our carriers will leave the package at your doorstep. Sugar Plum cannot be responsible for damage if you (or the recipient of the product) are not present at the time of delivery and the damage occurs as a result of the delay in claiming the package.

What is the return policy?

Due to the food-based nature of our products, Sugar Plum does not accept any returns of our products; all sales are final.

Safety, Security and Privacy

Is the credit card information I submit secure?

Yes! Our entire online ordering process uses secure socket layer (SSL) encryption.

Does Sugar Plum Chocolates share my personal information?

Absolutely not. Sugar Plum Chocolates respects our customer’s privacy and does not share your personal information with any third parties.

Products

Does Sugar Plum Chocolates contain allergens?

All of our products are manufactured in a facility that may also contain tree nuts, peanuts and soy.

How long will my chocolates last?

All of our chocolate has a 12 month shelf life.

Are Sugar Plum Chocolates products Kosher?

Some of our products are Kosher Certified. If a product is Kosher it will have the Kosher label

How should I store my chocolate?

If stored under the proper conditions, our products will retain their freshness for months. The most favorable storage temperature for our chocolate products is between 60 and 68 degrees Fahrenheit. The product should also be stored in a cool and dry place.

Does Sugar Plum Chocolates offer wedding and event favors?

Sugar Plum can create favor boxes and personalized gifts for most any occasion. Please fill out the custom order section on the website. 

Other

Where can I find out about employment opportunities with Sugar Plum Chocolates?

Please contact our customer service via email at customerservice@sugar-plum.com or give us a call at (800) 447-8427.

Does Sugar Plum Chocolates offer factory tours?

Unfortunately, due to company policies and for liability reasons, we do not offer tours to the public.