|
| The FAQ section of this site
is to answer some of the common questions we have encountered with
our site. If you can not find an answer to your question below,
please E-mail us at: customerservice@sugar-plum.com
and we will try to quickly answer your question. |
| |
- What forms of payment do you accept?
- How safe is the online ordering system?
- What is your return policy?
- What are your shipping rates and how do you ship
your products out?
- I live in a hot climate and I want to order a
chocolate product. How do you guarantee it will not melt?
- If I don't see a product online, is it possible
for you to get it or create it?
- Will you send my name and address to other
companies?
|
|
| |
| 1. |
What forms of payment do you accept?
A
customer may order online or call and use Visa, Mastercard,
Discover, and American Express Credit Cards. They can also print
their order and mail it with a personal check. On the check must be:
Name, Address, and Phone Number. |
| |
| 2. |
How safe is the online ordering system?
The
site is very safe to order from because all information is sent in
an encrypted format called SSL. We will not send any of the
information given by a customer to a third party. When entering any
sensitive data, make sure your browser has a blue bar at the top of
the window or a yellow (unbroken) key in the bottom left of the
browser. This indicates you are in a secure connection. |
| |
| 3. |
What is your return policy?
If an item is
received and it is broken, or it is the incorrect item ordered, it
may be returned for a refund. Send all return items to this
address:
Sugar Plum
178 United Penn Plaza
Kingston, PA
18704 |
| |
| 4. |
What are your shipping rates and how do you ship
your products out?
We ship all products UPS. We offer
Standard Ground, 2-Day Air, and Overnight. Items being shipped to
warm climates must be sent Overnight or 2-Day Air. |
| |
| 5. |
I live in a hot climate and I want to order a
chocolate product. How do you guarantee it will not
melt?
Before a chocolate item is shipped out, we check the
weather for the next to days. If the temperature is forecasted to be
above 70 degrees, we will send it out in dry ice. This ensures the
chocolate will be kept fresh during the transport. |
| |
| 6. |
If I don't see a product online, is it possible for
you to get it or create it?
Sugar Plum will try our best to
satisfy every customer. We make custom products for every occasion.
If you would like something special created, call us at:
1-800-44-SUGAR and talk to a customer service representative
and we will do our best to accomodate your needs. |
| |
| 7. |
Will you send my name and address to other
companies?
No! Sugar Plum will not rent or sell any
customer information to third parties. |
| |
| |
Back to
Top |
